EMA launches new IT System

On 1 February 2016, the Agency is launching a new IT system to answer stakeholders’ IT-related queries and services.

This new system is a web based portal which will replace the existing functional email addresses used to communicate in respect of a specific EMA supported IT system (e.g. This email address is being protected from spambots. You need JavaScript enabled to view it. for queries relating to Article 57, This email address is being protected from spambots. You need JavaScript enabled to view it. for EudraVigilance, This email address is being protected from spambots. You need JavaScript enabled to view it. for EudraCT and This email address is being protected from spambots. You need JavaScript enabled to view it. for EU CTR etc). Thus, from 1 February, functional email addresses on EMA webpages will be replaced with a link to the self-service portal, where applicable.

This portal will improve the efficiency and effectiveness of the technical support provided by allowing users to request IT services, report technical issues, track progress and obtain answers to frequently asked questions – all in one place.

Things to remember as of 1 February 2016:

To log in into this new portal, users will need to register to the new portal (a one-time, automated process), if not already registered for any of the Agency’s other systems (e.g. EudraCT).

All technical IT requests and issues in relation to EMA supported IT systems will be dealt with through this portal. Any ongoing incidents or service requests that were logged before 1 February will be handled using the existing process.

The existing support email addresses will not be monitored from 1 February. Those that send emails to any of those addresses (if, for instance, they have saved the address) will receive an automated response that will include a link to the new portal.

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